Terms of service

General terms and conditions

1. GENERAL, SCOPE OF EFFECT
These General Terms and Conditions (hereinafter referred to as "GTC") are valid for all commercial relationships between Ketonico Healthy foods, SL (hereinafter referred to as "the supplier") and its client, in the version in force at the time of signing the contract.

General terms and conditions different from the customer will be rejected.

As clients according to art. 1 (1) will be considered both consumers and entrepreneurs. A consumer is any natural person with whom the purpose of the order is not attributable to an industrial, independent or autonomous professional activity. On the other hand, an entrepreneur is a natural or legal person or a collective company with legal capacity that places the order for industrial, independent or self-employed professional purposes.

2. ORDER FOR UNIQUE SUPPLIES AND FORMALIZATION OF THE CONTRACT
The presentation of the goods in the online store does not represent a binding offer by the supplier with a view to the conclusion of a contract of sale. It only serves to invite the customer to submit an offer through an order. The client will be able to consult his previous orders in his user account.

When selecting one or more products, they are placed in the virtual shopping cart. In this shopping basket you can examine all the products assigned to it. Additionally, it is possible to modify the quantity of the ordered products there and delete an ordered product. By clicking the "Go to checkout" button, you are invited to enter the relevant information for the shipment, as well as to select a means of payment. Before finalizing the order, you are shown a summary of all the relevant information for the order. By clicking the "Buy now" button, the order process is completed and the order is sent.

By submitting the order in the online store, the customer issues a binding offer with a view to the conclusion of a sales contract with respect to the goods contained in the shopping cart. With the shipment of the order, the client also recognizes these terms and conditions as the only determinants for the legal relationship with the supplier.

The supplier will confirm receipt of the customer's order by sending a confirmation email. This order confirmation alone does not yet represent the supplier's acceptance of the contract offer. It only serves to inform the customer that the order has reached the supplier. The declaration of acceptance of the contract offer will take place within a period of two days through the delivery of the goods or by means of a declaration of express acceptance.

3. ORDER, TERMINATION AND FORMALIZATION OF THE SUBSCRIPTION CONTRACT
The presentation of the goods for subscription in the online store does not represent any binding offer by the provider with a view to the formalization of a subscription. It only serves to invite the customer to submit an offer through an order. The customer can consult the GTC at any time at www.ketonico.com

The customer has the possibility to send an order for different subscriptions that differ by their sale price and the duration of the contract. In this shopping basket you can browse the products assigned to the subscription. By clicking the "Go to checkout" button, you are invited to enter the relevant information for the shipment, as well as to select a means of payment. Before finalizing the order, you are shown a summary of all the relevant information for the order. By clicking the "Buy now" button, the order process is completed and the order is sent.

By submitting the order in the online store, the customer issues a binding offer with a view to the conclusion of a sales contract with respect to the goods contained in the shopping cart. With the shipment of the order, the client also recognizes these terms and conditions as the only determinants for the legal relationship with the supplier.

The subscription scheme available to the customer is as follows:

Periodic delivery of the ordered products.

Choice at different intervals (1-12 weeks)

The contract is unlimited and can be terminated at any time for the next interval

Packages are sent on the same day every month, starting from the day the subscription is created, as long as this day is not be it a weekend. (Example: If the subscription was completed on November 12, the following packages are scheduled for December 12, January 12, etc.)

It is not possible to exchange, add or remove products in an existing subscription (only the flavor)

It is not possible to change the payment method in an existing subscription

The supplier will confirm the receipt of the customer's order by sending a confirmation email. This order confirmation alone does not yet represent the supplier's acceptance of the contract offer. It only serves to inform the customer that the order has reached the supplier. The declaration of acceptance of the contract offer will take place within a period of two days through the first delivery of the goods selected in the subscription by means of an express declaration of acceptance.

A possible termination can be sent at any time to hello@ketonico.com

The retraction conditions according to art. 14 of these TCG.

4. PRICES
For orders, the prices listed for the products at the time of order will be applied. All prices indicated include VAT applicable in Germany and will be increased with shipping costs. Any additional expenses will be billed separately.

5. SUPPLY CONDITIONS
For shipments to Spain with a value less than € 30, shipping costs of € 4.80 will be charged. For orders over € 30, shipping to Spain is free.

The supplier is authorized to carry out partial deliveries and services. The expenses incurred in this case will be borne by the provider.

The products can be sent to the entire national territory, except the Canary Islands, Ceuta and Melilla.

In the event that a buyer does not accept the merchandise, the supplier may sell it to a third party after a period of 2 weeks and attribute any losses to the original buyer.

In the event that the delivery could not be made due to force majeure or due to the cessation of production or the supplier could not acquire the products ordered under reasonable conditions, and if such circumstances arose only after the formalization of the contract and were not attributable to the supplier, the supplier shall be released from his supply obligation. In the event that events arise that considerably hinder or make it impossible for the supplier to deliver, such as strike, employer strike, administrative orders or similar, eventual delays, even in the event of the existence of binding agreements regarding deadlines and dates, They will not be attributable to the supplier.

In the event that you make use of your right of withdrawal, the supplier will bear the ordinary shipping costs for the return.

6. PAYMENT CONDITIONS
For single orders without subscription we offer prepayment, payment by credit card (Visa, Mastercard) and PayPal as means of payment. We reserve the right to exclude certain means of payment.

For single orders without subscription, we offer cash on delivery, payment by credit card (Visa, Mastercard), PayPal, Apple Pay and Google Pay as means of payment. We reserve the right to exclude certain means of payment.

If you pay by credit card, the reservation of the amount takes place when the order is formalized and the charge is taken into account at the time of dispatch of the merchandise. Credit card settlements are carried out by:

Contracting Entity: PayPal (Europe) Sàrl et Cie, SCA, a limited liability partnership registered in the Luxembourg, RCS Luxembourg B 118 349
Representative / general partner: PayPal (Europe) S.à rl : RCS Luxembourg B 127 485
Representative of the general partner (director): Rupert Keeley PayPal (Europe) Sàrl et Cie, SCA is licensed as a Luxembourg credit institution and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier (the "CSSF"), and is regulated by the Central Bank of Ireland for conduct of business rules applicable in Ireland.
The CSSF has its registered office in L-1150 Luxembourg.

7. PAYMENT CONDITIONS: SHIPPING
Ketonico Healthy foods, SL will deliver orders by its own means or through a transport company designated by it.

Orders will be delivered to the address designated by the buyer, so Ketonico Healthy foods, SL does not assume any responsibility in the event that delivery cannot be made as a result of the information provided being incorrect, incomplete or when it cannot delivery is made in the absence of the addressee.

Ketonico Healthy foods, SL does not guarantee that order deliveries will be made at specific and specific hours. If the buyer indicates a specific delivery date or, within it, shows a preference for a specific time slot, it will be understood that he does so for guidance. Ketonico Healthy foods, SL must communicate this circumstance to the carrier so that, as far as possible, it complies with this indication, without assuming any other obligation or responsibility.

Ketonico Healthy foods, SL guarantees the delivery of orders within the indicated deadlines depending on the transport system, the destination chosen by the buyer and the time slot in which the order was placed. On Saturdays, Sundays and holidays there is no order pick-up or delivery service, a circumstance that will affect the calculation of delivery dates.

Delivery times vary depending on the different geographical areas.

For the peninsula, a maximum period of 7 working days. - Holidays do not count as a delivery day.

For the rest, a delivery time of 5 - 7 working days.

We do not ship to the Canary Islands, Ceuta or Melilla.

For the rest, a delivery time of 3 - 7 working days.

We do not deliver to the Canary Islands.

NATIONAL SHIPPING RATE

Our shipping rate is € 4.90 including VAT.
Our shipping fee is € 0.00 VAT included if the product purchase exceeds € 50

SHIPPING RATE EUROPE
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom

Our shipping fee is € 7.90 including VAT. It is a fixed rate, it does not vary due to factors such as order weight, number of products or others.

INTERNATIONAL SHIPPING RATE

Our shipping rate is € 14.90 including VAT. It is a fixed rate, it does not vary due to factors such as order weight, number of products or others.

OUR COMMITMENTS
We will send you an acknowledgment of receipt by e-mail upon receipt of your order. Your contact telephone number can also be useful to comment on this. We put at your disposal and the customer service

email : hello@ketonico.com You will receive an email from our transport agency, at no cost to you, indicating when the order is expected to be delivered and putting ourselves at your disposal if there is any inconvenience. for the planned reception.

From the moment we verify the effective collection until the delivery of the merchandise, no more than 7 working days should elapse except for force majeure beyond the control of Ketonico Healthy foods, SL or our Transportation Agency.

You will receive an e-mail from the transport agency indicating a second delivery if the first has been unsuccessful.

We want to know any incident or deficiency attributable to the transport of your order to compensate you if there is any. Please always indicate this on the carrier's delivery note. Your opinion will help us to improve.

If you have questions or want to make any queries, you can contact us, you just have to send us an email to our email address hello@ketonico.com and we will try to respond to you within 24 hours on working days.

Customer Service Department

Hours: Monday to Friday: 10 a.m. to 12 p.m. and 2 p.m. to 6 p.m.
Tel .: +34 691 136 314

8. TRANSFER OF RISK
In the case of clients, the transfer of the risk of an unforeseeable loss or A fortuitous deterioration of the ordered merchandise occurs with the delivery of the same to the client or a recipient named by him. This applies regardless of whether the shipment is insured or not. In all other cases, the risk of unforeseeable loss or accidental deterioration of the ordered merchandise is transferred to the customer when it is delivered or, in the case of purchase by mail, when the merchandise is delivered to the carrier or another person or entity in charge of the shipment.

9. RESERVATION OF OWNERSHIP
In the case of consumers, we reserve the right of ownership in the object of the purchase until full payment of the invoice amount. If you are an entrepreneur in the exercise of your industrial or autonomous professional activity, a legal person under public law or a special estate under public law, we reserve the right of ownership in the object of the purchase until the settlement of all pending claims. the business relationship with the buyer. The corresponding warranty rights are transferable to third parties.

10. EXPIRATION
The purchase price is payable at the time the contract is formalized.

11. DISCLAIMER OF LIABILITY
The rights to compensation for damages of the customer caused by negligence in the use of Ketonico products are excluded. The previous disclaimer also applies in favor of the provider's legal representatives and executive assistants in the event that the client manifests claims against them.

The rights to compensation for damages to the person in the event of damage to life, physical integrity and health and the rights to compensation for damages caused by the use of the devices are excluded from the liability exemption established in point 1. products and damages resulting from the violation of essential contractual obligations. The essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract; for example, the supplier must deliver the object to the customer free of material and legal defects and provide him with the ownership of it. The right to compensation for damages caused by an intentional violation or caused by gross negligence of the obligations of the supplier, its legal representatives or executive assistants is also excluded from the liability exemption.

12. PROHIBITION OF ASSIGNMENT AND EMBARGO
The transfer or seizure of the claims or rights that correspond to the client against the provider are excluded without the authorization of the provider, unless the client demonstrates the existence of a justified interest in said transfer or embargo.

13. COMPENSATION AND RIGHT OF RETENTION
There is only a right of compensation of the client if the claim presented for compensation has been determined in a legally valid manner or is uncontested. In addition, you will only have a lien if and to the extent that your counterclaim is based on the same contractual relationship.

If the client is in default with any payment obligation to us, all existing claims expire immediately.
In case of queries about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, as well as the revocation of authorizations granted, please contact: +34 910 301 097

14. RIGHT OF WITHDRAWAL You
have the right to cancel this contract within a period of 14 calendar days without having to justify the cause.

The withdrawal period is fourteen calendar days:
in the case of a sales contract, from the date on which you or a third party authorized by you other than the carrier have taken possession of the goods.
In the case of a contract relating to several goods that have been ordered in the framework of a global order and are delivered separately, from the date on which you or a third party authorized by you other than the carrier have taken possession of the latest merchandise.
In the case of a contract for the regular supply of goods over a fixed period of time, from the date on which you or a third party authorized by you other than the carrier have taken possession of the first goods.

To exercise your right of withdrawal, you should inform us (Ketonico, a brand of Ketonico Healthy foods, SL, Venda de Safragell, 154. 07812 Sant Joan de Labritja (Illes Balears) about your decision to cancel this contract by means of a clear statement ( (eg, a letter sent by post or an email). For this purpose, you can use the attached cancellation form, although this is not mandatory. [3]

To comply with the withdrawal period, it is sufficient to send the communication about the exercise of the right of withdrawal before the end of the withdrawal period

Consequences of withdrawal
If you cancel this contract, we will refund any payment we have received from you, including shipping costs (except for additional costs incurred in case that you had chosen a different shipping option than the cheapest standard delivery offered by us), without delay and within a maximum period of fourteen calendar days from the date of the reception in our company of your communication about the cancellation of the contract. Payment will be reimbursed using the same payment method used when making the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged commissions due to this refund. We are authorized to withhold the refund until we have received the goods or until you have submitted proof of the return of the goods, depending on which condition is met first.

You must send or deliver the goods without delay, in any case within a maximum of fourteen calendar days from the date on which you inform us about the cancellation of the contract, to the following address:

Ketonico Healthy foods, SL
Venda de Safragell, 154.
07812 Sant Joan de Labritja (Balearic Islands)
Spain

The deadline is considered as fulfilled if you send the goods before the end of the period of fourteen calendar days.

You will only be liable for an eventual loss of value of the goods if this is due to a manipulation of the same that is not necessary for the verification of its condition, its characteristics and its operation.

15. WITHDRAWAL FORM
If you wish to cancel the contract, please fill out this form and send it to our address.

Attention:
LIFESTYLE LABS S,L
Email hello@ketonico.com I

hereby cancel / cancel the contract signed by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Order placed on (*) / received on (*) ______________________________

- Name of consumer (s): ______________________________

- Order number: ______________________________

- Address of consumer (s): ______________________________

______________________________

______________________________

______________________________

- Signature of the consumer (s) (only in case of sending the printed communication):

______________________________

- Date:

(*) Strike out what is not applicable.

16. LEGAL LIABILITY IN CASE OF DEFECTS
The legal guarantee rules will apply.

Important note: Consult your doctor in case of known intolerances. The same applies with regard to possible interactions with other products that you were taking at the same time.

Likewise, we inform you that the European Commission has an online platform to resolve legal disputes, and that it is available at the following link: https://ec.europa.eu/consumers/odr/.

17. RETURN GUARANTEE

You have the right to cancel this contract within fourteen days without stating the reason(s) why.

This cancellation time limit is 14 days:

1. In the event of a sales contract, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the merchandise.
2. In the event of a contract pertaining to a number of merchandise items that were ordered in a single order and that are delivered separately, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the last merchandise.
3. In the event of a contract for the regularly scheduled delivery of merchandise during the course of a specified time period, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the first merchandise.

After the successful receipt of the goods by the supplier within the period of 14 days and if all the above conditions are met, the customer will be refunded the full purchase price.

If you cancel this contract, we must pay back all payments that we have received from you, this does not include the delivery charges. Promptly and at the latest within 14 days from the day on which we received the notification that you are cancelling this contract. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first.

You must return or transfer possession of the merchandise promptly - in any event no later than within 14 days from the day on which you informed us of the cancellation of this contract.


18. CHOICE OF APPLICABLE LAW AND COMPETENT JURISDICTION
These General Conditions are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhered to Confianza Online and in the terms of its Code of Ethics, in case of controversies related to online contracting and advertising, data protection and protection of minors, the user may go to the Confianza out-of-court dispute resolution system On-line.

The competent jurisdiction for all disputes arising from the contractual relationship between the client and the provider is the provider's headquarters, insofar as the client is a merchant, a legal person under public law or a special estate under public law.

19. PRIVACY
Regarding privacy, the regulations of our privacy statement apply.

20. ACCESS TO THE TEXT OF THE CONTRACT
We save the text of the contract and send you the order data by email. You can consult the GTC at any time. Previous orders can be viewed in your customer account.

21. SALVITY CLAUSE
In the event that any provision of these general terms and conditions is invalid, this fact will not affect the validity of the other provisions.

Ketonico Healthy foods, SL
Venda de Safragell, 154.
07812 Sant Joan de Labritja (Balearic Islands)
Email: hello@ketonico.com