Refund policy

RETURN GUARANTEE

You have the right to cancel this contract within fourteen days without stating the reason(s) why.

This cancellation time limit is 14 days:

  1. In the event of a sales contract, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the merchandise.
  2. In the event of a contract pertaining to a number of merchandise items that were ordered in a single order and that are delivered separately, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the last merchandise.
  3. In the event of a contract for the regularly scheduled delivery of merchandise during the course of a specified time period, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the first merchandise.

After the successful receipt of the goods by the supplier within the period of 14 days and if all the above conditions are met, the customer will be refunded the full purchase price.

If you cancel this contract, we must pay back all payments that we have received from you, this does not include the delivery charges. Promptly and at the latest within 14 days from the day on which we received the notification that you are cancelling this contract. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first.

You must return or transfer possession of the merchandise promptly - in any event no later than within 14 days from the day on which you informed us of the cancellation of this contract.